Frequently Asked Questions
What advise would you give, as my dog has never boarded before?
We would advise that you bring your dog in for a trial day, and perhaps an overnight stay ahead of your planned trip away. This will allow them to know how much fun they can have here, and it will give us a chance to see how he/she adapts to a stay in kennels, and reassure him/her that you will come back for them.
I have multiple dogs. Can they board together?
Absolutely! Accommodations are available for dogs from the same family to room together. We will supervise the dogs at feeding times so we know they have eaten their own meals.
What should I do to prepare for my dog’s check-in?
Please ensure that you have current vaccination records prior to arrival. For a faster check-in, you can download our admission form from our website, so you can fill it in prior to your arrival. The more detail you are able to give us, the more enjoyable the stay will be for your dog.
Special diets, medications, or other requests should be communicated to us at check‑in and a scheduled check-out time should also be discussed.
Most importantly, do not hesitate to call us if you have any questions about the check-in process or our facilities.
When can I drop off and pick up my dog?Arrivals and departures are between 8.30am–10.30am and 4.00pm-5.30pm daily.
We prefer arrivals in the morning, as it gives your dog time to settle in and have a good walk, and plenty of fun before settling down for the night.
How do I make reservations?
For reservations, please contact us by telephone or email.
We will be happy to discuss all your needs.
Holiday and peak period reservations should be made well in advance.
What happens when a dog in your care needs veterinary attention?
Any dog requiring veterinary attention in the opinion of the kennel management, will be taken to your own Vets, if local, during opening hours.
If not, we will use our vets, Eastcott Vets in Swindon.
Any costs arising from medical care that we pay on your dog’s behalf will be billed to you at check-out.
Can I bring my dog’s favourite toys and bedding from home for use while he or she is an overnight guest?
We understand that dogs may enjoy the comfort of familiar items during their time away from home.
We ask for your co-operation in limiting the amount of belongings you send with your dog to two favourite items (toy, blanket) which are CLEAN and labelled with your dog’s name and can be laundered and/or sanitized daily.
Please be aware we cannot accept any liability for loss or damage to personal belongings.