Terms and Conditions...
Health and Vaccinations
On arrival, owners must produce an up to date annual booster vaccination certificate, which includes kennel cough, given a minimum of 14 days prior to boarding.
Unfortunately, we are unable to board any dog without proof of vaccinations.
No dog will be accepted unless in good health. If, on arrival, the health of any dog is causing concern, the kennel management reserves the right to refuse admission.
The kennel management reserve the right to refuse admission to any dog who is showing signs of aggressive behaviour.
Details of any behavioural problems must be written on the admissions form and discussed with the Kennel Management prior to booking. Any destructive behaviour causing damage to kennel property will be charged to the client.
Any dog requiring veterinary attention in the opinion of the kennel management will be taken to your own Vet, if local, during opening hours. Out-of-hours or non-local clients will be treated by Hook Norton Veterinary Hospital. Owners will be liable for all consultation, treatment and travel costs. Payments made on your behalf by the Kennel Management must be paid for in full before the dog can be released.
We do not accept any dogs that show
aggression towards people/staff or which kennel guard.
Belongings
Everything your dog requires for their stay here is provided.
We understand that dogs may enjoy the comfort of familiar items during their time away from home. We ask for your co-operation in limiting the amount of belongings you send with your dog to a few favourite items (toy, blanket) which are CLEAN and labelled with your dog’s name and that can be laundered and/or sanitised daily. However, please do not bring feeding bowls as we can provide different types.
Please be aware we cannot accept any liability for loss or damage to personal belongings.
All dogs must have a collar – no choke chains please.
Payment
No dog will be released until payment is received in full.
Fees are charged on a daily rate, which includes the day of arrival, whether you bring your dog to us in the morning or the afternoon session. On the day of departure, if your dog is collected before 10.30am, you will not be charged for the day. Collections after 10.30am will incur an additional daily fee. All prices include VAT.
Payment may be made by card or cash on departure.
Any dog not collected within 7 days of the departure date will be dealt with at the discretion of the kennel management. The owners will be liable for all cost incurred.
By leaving your dog to board with us, you are agreeing to our terms and conditions.
